Policies & FAQs

What is the difference between the Treetop Challenge Course and Zip Line Park?

A – The treetop challenge course, also known as an aerial adventure park, is an exciting activity set high in the treetops where guests move from tree to tree by crossing over Indian Jones-style bridges, Tarzan swings, swinging logs, cargo nets, zip lines and more. Each guest wears a full body harness attached to a special safety cable. 8 obstacle courses are set up in different levels of difficulty and height progressing from easy to “Ninja”.

The Zip Line Park utilizes the same full body harness and safety cable but there are no challenges to move from tree to tree. Guests simply ride a zip line trolley in a 10-zipline canopy-style zip line park from one tree to another. The Zip Line Park activity requires little physical effort.

Do I need prior experience to do this?

A – Not at all. Each guest participates in a ground-based training program where they learn to use the equipment. Children as young as 6, up to seniors can learn how to use the equipment. You will also be accompanied by a Tour Guide who will provide assistance if necessary.

Is tipping allowed?

Yes, we do allow tipping. Here at Mountain Ridge Adventure we believe getting tipped signifies a great job. Our Zipline Park and Adventure Park are run as a tour-based experience. Guides will spend 2-4 hours with their tours. If you feel your guide did a great job then there’s no better reward than a generous and well earned tip. 

Do I need to be an athlete to do this?

A – No, our Park was designed for the average person with average physical conditions and should have no difficulty completing many of the high ropes courses. Each course does progressively get more challenging though and guests usually find their own limit. Guests can proceed at a pace that is comfortable to them and can exit the course at many locations for completion or to take a break.

Our most difficult course, called Ninja,  though is very, very challenging and is an add-on option for those who have completed all the previous levels. 

Our guests have said it is the most challenging black diamond high ropes course they have every encountered. 

Are there height, weight or age restrictions?

A – Participants must weigh between 50 lbs and 275 lbs.

Participants must be able to fit into our full body harnesses:

  • Waist: up to 47″
  • Upper Thigh: up to 28″

Full Torso: up to 42″ (measured from front waist, over shoulder, to back waist)

MINORS AGES 6-9

  • Minors must be a minimum of 48″ tall and be at least 6 years of age.
  • Ages 6-9 are restricted to our Spirit and Courage courses.
  • We require one adult per 2 children under the age of 12

MINORS AGES 10-11

  • Minors ages 10-11 must be a minimum of 54″ to progress to the advanced courses
  • We require one adult per 3 children under the age of 12
  • Ages 10-11 are also child specific as some children in this age group may not be able to do the advanced courses even with adult help due to their personal ability (subject to manager’s discretion).

AGES 12+

  • No restrictions

Can I do the course if I’m pregnant, or have a pre-existing medical condition?

A – We are not medical professionals, so we suggest that any pregnant participants, or participants with pre-existing medical conditions, seek their doctor’s advice before booking.

Do I need to make reservations?

A – Due to COVID-19 we are asking for reservations. We have a simple to use online reservation application for your use.

Do I have to fill out a waiver?

A – Yes, everyone participating in either the challenge course or zip line activities must complete a waiver. Anyone under the age of 18 must have their waiver forms completed and signed by a parent or legal guardian. Waivers can be filled out online at the time of reservation to facilitate a faster process during the time of your scheduled adventure or click here to fill out waiver.

Do you accept credit cards?

A – Yes, we accept AMEX, Visa, MasterCard, Discover and cash sales.

How long will we have on the course?

A – A Challenge Course pass is good for 3 hours and a Zip Line pass is good for 2 hours. You can do as many courses as you can accomplish within the 3 hours for the Treetop Pass and repeat the Zip Line Course as many times as you can within the 2 hours for the Zip Line Only Pass.

Kids Passes are for 2 hours. You can do as many passes through our Spirit & Courage courses within the 2 hours. 

Additional time can be purchased for those looking to do additional activities.

What should I wear?

A – Appropriate attire and footwear is required. Although shorts are allowed, we have found that long pants can be more comfortable when performing crossings that may have to utilize wrapping one’s leg around an element for support. This is an outdoor adventure associated with trees; clothes may become soiled.

  • Sneakers or flexible hiking/walking shoes are recommended.
  • No open-toed shoes, flip-flops, sandals or Crocs allowed.
  • Please wear clothing that is not baggy or hangs loose because it could get tangled in cables.
  • Long hair must be tied back and we recommend no hanging jewelry.
  • Gloves are no longer provided due to COVID-19 but we do have gloves available for $2. You may bring your own such as work out, bicycling or garden gloves.

How safe is it and is it inspected?

A – Mountain Ridge Adventure was designed and is owned by a Professional Engineer (PE) licensed in New York State and meets or exceeds all current NY Safety Standards. The course uses American and European-made gear using 100% attachment applications and is routinely inspected internally and by 3rd parties.

As with all recreational and sport activities there is always inherent risk but compared to the average everyday sport activities like soccer, skiing, football, etc., challenge course activities have significantly lower incident ratios.

What about bad weather?

A – The course is open rain or shine unless there is thunder, lightning or high winds present.  Once the risk of inclement weather is deemed past guests will be allowed back on the course.

In the event that the course closes due to weather, guests can receive a RAIN check or pro-rated REFUND depending on how much time is left on the customer’s pass.

Is food available at the park?

A – Beverages and light snacks are available for purchase. For large groups, catering is available.

What is your cancellation policy?

A –You may cancel 24 hours before your scheduled tour for a full refund.

Is there an entry fee just to watch my child/grandchild play?

A – There is no parking or entry fee and you are more than welcome to come watch.

Are there other things to do besides climbing and zip lining?

A – For reserved special groups we do offer additional activities like traditional corporate team building and specialty programming for schools, camps and sports team.

Mountain Ridge Adventure reserves the right to stop any individual from entering a course or reserves the right to remove anyone from a course if we feel that individual is acting in an inappropriate way or is a danger to themselves or possibly others. Refunds will not be given to individuals who are taken off the course because of inappropriate behavior based on management discretion. 

Smoking is only allowed in the parking area. 

Refunds are not given if an individual completes the ground school course but decides not to continue on to the more advanced courses. 

 

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